Sales Manager

KnitWell Group•Columbia, MO

8d•Onsite

About The Position

Talbots is seeking a Sales Manager to help lead sales and customer service in its Columbia, Missouri store. The role fosters a welcoming, hospitality-focused culture and builds lasting relationships with customers and associates. The Sales Manager provides customers with personalized style advice, promotes product and brand loyalty, and helps the store meet sales and service goals. The position also supports associate development, store operations, and compliance with company policies and applicable employment laws. This is a regular, full-time position with an open availability expectation of 40 hours per week; the schedule may include opening and closing shifts, weekends, and holidays.

Requirements

Demonstrated passion for selling and ability to generate ideas to drive store traffic.
Professionalism, a strong work ethic, integrity, and respect for others.
Customer-focused approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates according to their individual strengths.
Organization, strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business information and brand initiatives.
Ambitious, enthusiastic, friendly, and able to work cooperatively in a diverse work environment.
Technological aptitude to use, coach, and train others on computer POS, iPad, and handheld systems.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays, with availability for 40 hours per week.
Ability to climb ladders, move around regularly, stand for extended periods, bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and enduring internal and external relationships.
Provide customers with style advice based on their needs and deliver meaningful service that promotes products and builds brand loyalty.
Achieve sales and hospitality metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Coach, train, and hold associates accountable to consistent selling and service standards.
Prioritize daily tasks to meet the needs of customers, the team, and the business.
Balance operational and selling responsibilities through appropriate planning, scheduling, and prioritization.
Monitor business conditions, competitors, fashion trends, and key business drivers to identify opportunities, maximize sales, and achieve financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.