Sales Manager

Ulta Beauty, Inc.•Bozeman, MT

About The Position

The Sales Manager leads a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for the store’s retail business, excluding boutiques. The role leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and grow sales across categories. The Sales Manager is accountable for Net Promoter Score and an exceptional guest experience, driving the business through performance, people, and process. The position calls for results-oriented leadership, a passion for beauty, strong guest service, product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager drives retail and service sales, guest loyalty, payroll, omnichannel performance, and shrink goals; analyzes business results and develops strategies to improve performance; partners with the General Manager on scheduling and productivity; and plans in-store events. The role also leads hiring, associate development, training, coaching, and engagement, while building effective brand-partner relationships. It ensures compliance with store policies and standards, manages store tasks and inventory-control processes, protects company assets, and communicates business trends and opportunities to field leadership. The position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work involves continuous mobility and coordination throughout the store, frequent bending and other movements, and frequent lifting or moving of items up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies that use company programs and resources to grow sales and improve business performance.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time.
Plan and execute in-store events that deliver a strong guest experience and meet sales and payroll goals.
Review and respond to financial and operational reporting, store visits, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, addressing staffing needs and open positions.
Build an engaged, inclusive team through collaboration, communication, and prioritization of work.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do so as well.
Build professional brand-partner relationships that support sales and service goals.
Work alongside the leadership team to establish priorities, provide direction and support, and share best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and returns, and complete theft reporting as necessary.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.