Sales Manager (Optical Retail)

Stanton Optical•Jacksonville, FL

19h•Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans that drive sales performance and create a positive, results-driven team atmosphere. The role offers training and opportunities to take ownership, support store operations, train and coach associates, partner with the Clinical team and Lab Staff, and gain exposure to Senior Leadership. Stanton Optical is a full-service retail optical center focused on customer service and quality eyewear at affordable prices. Its parent company, Now Optics, has a vision of modernizing the eye care experience for all people, a mission of making eye care easy, and values centered on integrity, collaboration, accountability, respect, and empowerment. The position works on-site in a store. Work hours are determined by business needs, and schedule flexibility is required. Eligible employees may receive medical, dental, prescription drug, company-paid life and short-term disability coverage, free eyeglasses, identity theft protection, pet insurance, paid time off that increases with seniority, professional development and promotion opportunities, employee recognition programs, and an Employee Assistance Program. Employees also receive two free pairs of eyeglasses each year and friends-and-family product discounts. Competitive variable compensation and sales commissions are offered.

Requirements

At least one year of leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care and willingness to share that passion with others.
Interest in learning, embracing, and fostering innovation among the team.
Ability to promote high work standards and empower others to adopt an entrepreneurial mentality.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering outstanding customer service.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support store talent acquisition and development, including direct recruiting, coordination with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
Build strong partnerships with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving goals.
Communicate effectively and build a strong partnership with the Support Center and Human Resources.
Ensure proper lab production so that “Now Service” and “Ready When Promised” commitments are met.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are delivered accurately and on time.
Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery-time commitments to patients and ensure full compliance with “Now Service” and “Ready When Promised.”
Perform other duties as assigned and required.