Sales Manager | Courtyard, Natick

CSM Corporation•Natick, MA

7d•$60,000 - $65,000

About The Position

The Sales Manager is responsible for generating new business and maintaining existing clients and corporate accounts. The role uses sales skills to drive revenue, maximize profit, and ensure quality. It manages catering and group-room revenue, meeting-room rentals, event sales, pricing, and business mix while building client relationships and supporting hotel operations and guest service standards.

Requirements

At least 2 years of sales experience.
Detail-oriented, with the ability to communicate effectively with all levels within and outside the organization.
Ability to problem-solve with employees and clients.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license.
High school diploma or GED.
Ability to lift, push, and pull up to 20 pounds occasionally.

Nice To Haves

College degree or equivalent experience preferred.
Membership in catering and event organizations such as NACE and/or MPI desired.
Delphi experience desired.

Responsibilities

Meet catering revenue, group-room revenue, and meeting-room rental goals through proactive sales calls, food and beverage sales, room rentals, and audiovisual sales; maximize space potential and food and beverage minimums.
Detail events and pursue up-selling opportunities to maximize revenue.
Develop, build, and maintain client relationships through community involvement, local visitors’ bureaus, wedding organizations, charity events, and the client database.
Use sales expertise to advise on changes to hotel operations based on sales and guest comments.
Develop and deliver account strategy relating to overall hotel performance.
Manage revenue using market and industry data to secure appropriate business and maximize hotel profitability.
Work on pricing and business mix and understand market fluctuations and trends.
Use sales tools and systems to identify, report, forecast, and communicate sales data accurately.
Maintain the integrity of sales data by documenting information daily in Delphi or CI/TY.
Use sales tools, reader boards, and other market intelligence to drive business.
Manage rooms and catering expenses to maximize hotel profitability.
Follow CSM procurement guidelines and apply sound business judgment.
Ensure client satisfaction by meeting hotel service standards and responding to client needs in a timely manner.
Communicate client needs effectively from sales to the appropriate operational departments.
Resolve client complaints and concerns courteously and focus on service recovery when applicable.
Work alongside staff to train and model appropriate guest service standards.