Sales Manager

Ulta Beauty, Inc. • New York, NY

13d

About The Position

The Sales Manager leads a high-performing team to deliver top-line sales growth across all categories and an exceptional guest experience. The role oversees the store’s retail business, excluding boutiques, including sales, service, and operational processes, and is accountable for Net Promoter Score (NPS). The Sales Manager drives performance, people, and process through sales and event execution, guest service and associate training, and adherence to standard operating procedures and compliance standards.

The role requires a results-oriented leader with a passion for the beauty industry, strong guest-service skills, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager promotes Ulta Beauty’s mission, vision, and values while managing sales performance, staffing and development, store operations, inventory controls, and compliance. The position works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and includes attendance at corporate business meetings and conferences.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Lead a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers, and oversee store sales, service, and operations, excluding boutiques.
• Promote accountability for retail and service sales, guest loyalty including credit, payroll, omni-channel performance, and retail shrink goals.
• Analyze business metrics and reporting, identify underperformance, and develop strategies to improve profitability and sales.
• Support store scheduling and payroll planning in coordination with the General Manager to maximize productivity and complete workload within budget.
• Plan and execute in-store events that support guest experience, collaboration, and sales and payroll goals.
• Perform makeup applications, skincare analyses, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits, and use that knowledge to serve guests.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and develop a diverse, highly engaged team; address staffing needs and open positions.
• Foster an inclusive, collaborative team environment through clear communication, coaching, feedback, performance reviews, succession planning, and development plans.
• Participate in ongoing training and ensure direct reports participate in brand and category education.
• Build professional relationships with brand partners and collaborate with store leadership to deliver sales and service goals.
• Execute the Guest Engagement Leader program and coach associates to deliver helpful, friendly guest experiences and achieve store performance goals.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task-management tools to manage attendance, prioritize work, and complete store tasks such as resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory-control processes, including handling known theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
• Support adoption of company initiatives and technology and use company resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance for eligible full-time positions.
• Vision insurance for eligible full-time positions.
• Life insurance for eligible full-time positions.
• Disability insurance for eligible full-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed