Sales Manager (Optical Retail)

Stanton Optical•Grand Forks, ND

16h•Onsite

About The Position

The Sales Manager at Stanton Optical is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans to improve sales performance and create a positive, results-driven team environment. The role supports store operations, trains and coaches associates, develops talent, and fosters strong partnerships with the Clinical team and Lab Staff. The position offers exposure to Senior Leadership and opportunities for professional development and career advancement. The Sales Manager frequently acts as Manager on Duty, supports recruiting and associate development, reviews performance reports, and helps ensure customer orders are completed accurately and on time. The role also performs basic optical lab and repair work to support promised delivery times and quality standards.

Requirements

At least one year of leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Effective communication skills with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.
Strong interest in learning and fostering innovation among the team.
Ability to promote high work standards and encourage an entrepreneurial mentality.

Responsibilities

Drive sales to exceed personal and store goals while delivering outstanding customer service.
Support the Brand Manager and frequently act as Manager on Duty.
Support store talent acquisition and development, including recruiting, training new team members, and creating ongoing development plans for associates.
Build strong partnerships with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Ensure proper lab production to achieve “Now Service” and “Ready When Promised” commitments.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are delivered accurately and on time.
Maintain brand standards in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
Track patient delivery-time commitments to ensure compliance.