Sales Manager

Ulta Beauty, Inc.•Dallas, TX

21d

About The Position

The Sales Manager leads a high-performing store team to deliver sales growth and an exceptional guest experience across retail categories, excluding boutiques. The role is accountable for sales, service, operational processes, Net Promoter Score, and store performance. The Sales Manager drives results through performance, people, and process, and is expected to demonstrate a passion for beauty, provide exceptional guest service, learn and teach product knowledge, and lead and develop the team. The Sales Manager promotes accountability for sales, guest loyalty, payroll, omnichannel performance, and loss prevention; analyzes financial and operational reporting; plans and executes store events; and supports scheduling and workload within payroll budgets. The role also hires and develops talent, coaches associates, builds an inclusive and engaged team, and collaborates with brand partners and store leadership. It ensures compliance with company standards and procedures, supports inventory and asset protection, and helps implement company initiatives and technology. This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and attendance at corporate business meetings and conferences. Work involves continuous mobility and coordination throughout the store, frequent bending, pushing, pulling, stooping, reaching, and twisting, and frequent lifting or moving of up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to perform essential duties involving continuous store mobility and object coordination, frequent physical movements, and lifting or moving up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Identify underperforming metrics and develop strategies to improve profitability, operational excellence, and sales growth.
Use store forecasts and payroll budgets to support scheduling and workload planning, communicating needs to the General Manager.
Plan and execute in-store events that enhance the guest experience and meet sales and payroll goals.
Review and respond to financial and operational reports, store visits, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, addressing staffing needs and open positions.
Build an engaged, collaborative team and foster an inclusive environment that supports associate growth.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training and ensure direct reports do so as well.
Build professional relationships with brand partners to support sales and service goals.
Work with the leadership team to set priorities, provide direction, and model teamwork and guest-service excellence.
Execute the Guest Engagement Leader program and coach associates to support store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools to manage schedules, attendance, and store workload.
Protect company assets and minimize loss by maintaining safety, inventory-control, cash-management, and loss-prevention standards.
Complete day-to-day inventory-control tasks and theft reporting as needed.
Support adoption of company initiatives and technology and use company resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.