Sales Manager | Renaissance Portsmouth-Norfolk Waterfront Hotel

Shamin Hotels Master•Portsmouth, VA

About The Position

The Hotel Sales Manager is responsible for driving revenue growth by developing and implementing sales strategies to attract and retain clients for the Renaissance Portsmouth-Norfolk Waterfront Hotel. The role builds and maintains relationships with corporate clients, travel agencies, event planners, and other key stakeholders to achieve sales targets and maximize profitability. The manager leads and supports the sales team, coordinates sales initiatives with hotel departments, monitors market and competitor activity, forecasts revenue, and reports on sales performance. The position also provides exceptional customer service throughout the sales process.

Requirements

Proven experience in hotel sales or hospitality sales, with a track record of achieving sales targets and driving revenue growth.
Thorough understanding of the hotel industry, market trends, competitor landscape, and sales techniques.
Excellent communication and interpersonal skills, including the ability to build rapport and negotiate effectively with clients.
Strong leadership qualities and the ability to motivate and inspire a sales team.
Strong analytical and problem-solving skills, including the ability to interpret data, identify opportunities, and make strategic decisions.
Commitment to exceptional customer service and building long-term client relationships.
Willingness to travel and work flexible hours, including evenings, weekends, and holidays, as required.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.

Responsibilities

Develop and execute sales strategies to achieve revenue goals, target key market segments, identify prospective clients, and create sales proposals.
Build and maintain relationships with corporate clients, travel agencies, event planners, and other business partners to generate leads and secure bookings.
Identify new business opportunities through prospecting, networking, and attending industry events and conferences.
Prepare and deliver sales presentations highlighting the hotel's features, benefits, and services.
Negotiate client contracts and agreements, securing favorable terms while protecting the hotel's interests.
Monitor market trends, competitor activity, and industry developments to forecast revenue potential and adjust sales strategies.
Lead, motivate, coach, and train the sales team to achieve individual and team targets.
Coordinate with hotel operations, marketing, events, and other departments to execute sales initiatives and maximize guest satisfaction.
Prepare sales reports and analyses, track performance against targets, identify trends, and recommend corrective actions.
Provide exceptional customer service to clients, respond to inquiries, resolve issues, and support a positive client experience.