Sales Manager (Optical Retail)

Stanton Optical•Cornelius, NC

16h•Onsite

About The Position

The Sales Manager at Stanton Optical is the sales leader who assists the Brand Manager in supervising and executing action plans to improve sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, and builds strong partnerships with the Clinical team and Lab Staff. The company offers career development and exposure to Senior Leadership. Stanton Optical is a full-service retail optical center focused on delivering customer service and quality eyewear at affordable prices. Team members are expected to support Now Optics’ vision of modernizing the eye care experience, its mission of making eye care easy, and its iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment. The Sales Manager drives personal and store sales goals while delivering outstanding customer service. The position frequently acts as Manager on Duty, supporting talent acquisition and development, sales performance analysis, communication with the Support Center and Human Resources, and coordination with Clinical services. It also helps ensure accurate, timely lab production and delivery of customer orders, maintains lab standards, and reports equipment or order issues.

Requirements

At least one year of demonstrated leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.
Passion for customer and patient care and willingness to share that commitment with others.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support store talent acquisition and development, including recruiting, coordinating with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
Build strong partnerships with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are accurate and delivered on time.
Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery-time commitments to patients and ensure compliance with “Now Service” and “Ready When Promised.”
Perform other duties as assigned and required.