Sales Manager

Kewadin Casinos•Sault Ste. Marie, MI

21d

About The Position

The Sales Manager, under the direction of the VP of Marketing and Sales, reviews sales strategy to achieve maximum occupancy and the highest average room rate. The role is responsible for convention group business within assigned market segments, including prospecting, solicitation, and oversight of each group. The Sales Manager provides attentive, cheerful, courteous, and professional customer service to internal and external customers, striving to exceed expectations. The position solicits new business, develops proposals, negotiates contracts and related services, coordinates event details with hotel departments, and represents Kewadin at trade shows. It also supports convention meetings and account billing, collects event payments, enters bookings into property management systems, prepares quarterly sales reports, and verifies billing before settlement. Additional duties may include setting up and working slot tournaments and other job-related responsibilities as assigned.

Requirements

High school diploma or equivalent required.
At least 1 year of sales experience required.
Must have working knowledge of and be able to use word-processing, spreadsheet, and database software.
Excellent communication skills, including the ability to communicate clearly in person, in writing, by telephone, and by email.
Excellent public relations and customer service skills, with a friendly, positive attitude and the ability to establish and maintain effective communication with coworkers, supervisors, and guests.
Good leadership skills.
Ability to work under pressure and handle difficult situations.
Ability to travel to trade shows, conventions, and other Kewadin Casino locations.
Excellent analytical, problem-solving, and decision-making skills required.
Must undergo a criminal background investigation under National Indian Gaming Commission rules.

Nice To Haves

Bachelor's degree in Business, Hospitality, Sales, or a related field preferred.
3 years of sales experience preferred.
Knowledge of hotel, sales, and catering software preferred.
Knowledge of convention business preferred.
Knowledge of the hospitality business preferred.
Native American preferred.

Responsibilities

Solicit new business, respond to inquiries, and create proposals.
Negotiate contracts, hotel rates, audio-visual services, and additional services.
Route and delegate meeting-planner requests to the appropriate departments, including audio-visual changes, rooming lists, food changes, and hotel changes.
Travel to trade shows and represent Kewadin and its products and services.
Attend and participate in pre- and post-convention meetings, review accounts, and notify appropriate departments when accounts are ready for billing.
Collect payment for events.
Enter bookings into property management systems.
Prepare, write, and maintain quarterly sales reports.
Verify billing prior to settlement.
Set up and work slot tournaments.
Perform other job-related duties as assigned.