Sales Manager
About The Position
The Sales Manager leads and champions a high-performing selling culture across the store, driving sales results and an engaging customer experience. The role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports sales and service KPIs through leadership, customer-focused coaching, and efficient day-to-day execution. The Sales Manager assists the Store Manager with SOPs and company programs, provides Manager-on-Duty coverage, and leads customer service and selling behaviors. The role oversees in-store programs and services, including Balloons, birthday parties, Loyalty Rewards, MCC/Extend services in the U.S., Knit & Sew Shop and Cut Bar operations, BOPIS and Same Day Delivery, and support for Custom Framing in select locations. The position also trains and develops team members and partners in Asset Protection practices.
Requirements
- At least 3 years of retail leadership experience.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends, and early mornings.
- Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.
Responsibilities
- Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements.
- Ensure execution of company policies and standards, holding the team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
- Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems.
- Oversee the Balloons business, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program to encourage retention and repeat visits.
- Champion MCC/Extend services in the U.S., supporting team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery order fulfillment.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
- Train, coach, and develop team members through onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining Asset Protection practices to reduce shrink through awareness, compliance, and safe operations.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Voluntary insurance options
- Employee discounts
- Partner discount programs
- Potential eligibility for overtime compensation in accordance with state and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
