SALES MANAGER- Embassy Suites by Hilton Austin Downtown South Congress

TEXAS WESTERN MANAGEMENT PARTNERS•Austin, TX

10d•Onsite

About The Position

Texas Western Hospitality is seeking a Sales Manager for the Embassy Suites by Hilton Austin Downtown South Congress in Austin, Texas. The Sales Manager establishes and develops a client base to secure hotel business, meets or exceeds sales expectations, and balances strategic administrative work with tactical sales execution. The role focuses on group and convention business, client relationships, hotel tours, rate and event-space negotiations, booking documentation, and accurate forecasting. It also supports the Director of Sales and the wider sales team, participates in revenue and industry networking activities, conducts outside sales calls, and fulfills Manager on Duty shifts. The position requires prior sales management or supervisory experience, strong communication and analytical abilities, knowledge of revenue management, and the ability to travel and meet clients. A valid driver’s license and ability to operate a vehicle are required. High school education is required; college education is preferred.

Requirements

Previous experience as a Sales Manager or in a Sales Manager or Supervisor role is required.
High school education is required.
Excellent written and verbal communication and interpersonal skills.
Strong analytical skills related to the impact of sales on hotel revenues.
Highly responsible, reliable, and ethical.
Well organized and detail-oriented.
Strong understanding of revenue management principles.
Ability to multitask.
Proficiency in Microsoft Office applications.
Ability to travel as needed.
Valid driver’s license and ability to operate a vehicle to meet with clients.
Ability to effectively lead and motivate a team.
Ability to perform the stated physical demands, including extended sitting and computer-screen use, walking, stair climbing, and lifting as specified in the posting.

Nice To Haves

Previous Sales Manager experience in the hospitality industry is preferred.
Previous Director of Sales or Sales Manager experience in the hotel industry is a plus.
College education is preferred.

Responsibilities

Establish a client base of organizations, associations, social groups, and corporate businesses through inside and outside sales to secure hotel business.
Meet or exceed predetermined sales expectations.
Manage the daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
Conduct hotel tours and answer questions from walk-in and call-in customers, referring them to other sales staff when appropriate.
Develop and maintain relationships with key clients to generate group and convention business.
Document sales activities in Sales Pro accurately and promptly.
Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
Confirm agreements in writing and forward documentation to clients and affected hotel departments.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients according to company and property policies and procedures.
Forecast and accurately record bookings and cancellations.
Assist the Director of Sales with implementing and achieving the Sales Marketing plan.
Participate in industry networking groups, local and regional events, and conventions, and develop relationships with meeting planners and association or government decision-makers.
Participate in weekly revenue calls.
Conduct outside sales calls and Sales Blitzes, spending the majority of each week away from the hotel.
Provide administrative support to the sales team and office.
Meet with Food and Beverage staff daily to review the catering summary, if applicable.
Respond promptly and in a friendly manner to guest requests, and follow up to ensure guest satisfaction.
Maintain a professional appearance and dress.
Meet with planners after events to discuss successes and deficiencies and seek to rebook business.
Follow company policies and procedures and communicate them effectively to subordinates.
Fulfill Manager on Duty shifts.