SALES MANAGER- Embassy Suites by Hilton Austin Downtown South Congress

Texas Western Hospitality Group•Austin, TX

1d•Onsite

About The Position

Texas Western Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Sales Manager! This role involves establishing a client base through direct sales, managing a daily schedule for sales execution, conducting hotel tours, developing client relationships, negotiating rates, and supporting the sales and marketing plan. The position requires active participation in industry networking, revenue calls, and conducting outside sales calls and blitzes. The Sales Manager will also provide administrative support to the sales team, review catering summaries, respond to guest requests, maintain a professional image, and meet with planners post-event. Additionally, the role includes fulfilling Manager on Duty shifts.

Requirements

Excellent written and verbal communication and interpersonal skills
Strong analytical skills relative to impact on hotel revenues
Highly responsible, reliable, and ethical
Well organized and detail-oriented
Strong understanding of revenue management principles
Ability to multitask
Proficiency in Microsoft Office applications
Previous experience as a Sales Manager required
Ability to travel as needed
Must have a valid driver’s license and be able to operate a vehicle to meet with clients.
High school education is required.
Must have prior experience in Sales Manager or Supervisor role.
Must be able to effectively lead and motivate a team.

Nice To Haves

Previous experience as a DOS or Sales Manager in the hotel industry is a plus
College education is preferred.
Previous experience in hospitality industry

Responsibilities

Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel.
Ensures that predetermined sales expectations are met or exceeded.
Manage daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
Conducts tours, answer questions for walk-in and call-in customers directing them to other sales staff members if appropriate.
Develops and maintains relationships with key clients in order to produce group and/or convention business.
Documents all sales activities into Sales Pro in a timely and accurate manner.
Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
Confirms agreements in writing and forwards document to client and affected hotel departments.
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
Forecasts and accurately records and all bookings and cancellations.
Assists the Director of Sales with the implementation and achievement of the Sales Marketing plan.
Actively participates in various industry networking groups. This includes but is not limited to attending local and regional events and conventions and developing relationships with meeting planners and decision-makers for the association/government agencies.
Actively participates in weekly Revenue calls.
Spends a majority of time each week away from the hotel conducting outside Sales calls and Sales Blitzes.
Provides administrative support to the Sales team/office.
Meets with F&B staff daily to review catering summary (if applicable).
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Maintains a professional image at all times through appearance and dress.
Meets with planners after their event to discuss the success of the event, deficiencies, etc. and to re-book business.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Fulfills Manager on Duty shifts.