Sales Manager
About The Position
SpringHill Suites by Marriott-Cleveland/Solon is seeking a Sales Manager to join its Sales team. The role’s primary function is outside sales, with responsibility for hotel revenue production and for meeting or exceeding planned revenue objectives for RevPAR, occupancy, and average daily rate (ADR). The Sales Manager takes a hands-on approach and provides daily support to the Director of Sales. The position organizes and tracks sales activity, prepares reports, supports guest and frequent-guest programs, and works with the company revenue manager to maximize results. It also leads hotel sales efforts, monitors market conditions and competition, and contributes to revenue-management and forecasting decisions. The Sales Manager may serve as manager on duty when assigned by the General Manager.
Requirements
- A bachelor’s degree from a four-year college or university, or one to two years of related management or comparable experience, is strongly preferred.
- Familiarity with analyzing profit-and-loss statements and other financial data is essential.
- Customer-service skills.
- Telephone skills and familiarity with email systems.
- High level of computer knowledge, including intranet and systems such as FOSSE, OnQ, and Delphi.
- Valid driver’s license.
Nice To Haves
- Bachelor’s degree from a four-year college or university, or one to two years of related management or comparable experience.
- Experience with hotel brands.
Responsibilities
- Organize, maintain, and track sales data using Sales Pro or provided sales-tracking software.
- Prepare weekly, monthly, and annual sales reports as required.
- Facilitate the guest-of-the-day program and other frequent-guest programs.
- Work closely with the company revenue manager to maximize revenue results.
- Serve as manager on duty when assigned by the General Manager.
- Meet regularly with the Director of Sales to communicate and discuss sales activities.
- Schedule and track sales appointments and ensure the required number of sales calls is achieved.
- Actively sell to in-house guests.
- Maintain sales files and the trace-file system.
- Ensure adherence to company and brand rules, regulations, policies, procedures, pricing, and marketing philosophy.
- Follow up on franchise RFP programs as required by the brand.
- Achieve or exceed occupancy, rate, and RevPAR targets outlined in the property budget.
- Lead and direct the hotel’s sales efforts.
- Understand the business implications of decisions and align work with strategic goals.
- Forecast occupancy changes accurately based on changing market conditions.
- Analyze revenue-management strategy using STAR reports, demand analysis, and applicable front-office systems.
- Know the principal competition for each market segment.
Benefits
- Paid weekly (every Friday).
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan with employer match.
- Paid vacation and sick time.
- Paid holidays.
- Tuition reimbursement.
- Flexible spending account.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Long-term disability insurance.
- Employee assistance program.
- Hotel discounts for employees, friends, and family.
- Wellness programs.
- Monthly employee appreciation activities and events.
- Learning and development opportunities.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
