Sales Manager (Optical Retail)

Stanton Optical•Gresham, OR

16h•Onsite

About The Position

The Sales Manager at Stanton Optical is the store’s sales leader, supporting the Brand Manager in supervising operations and executing action plans to improve sales performance while building a positive, results-driven team atmosphere. The role involves coaching and developing associates, supporting store operations, and partnering with Clinical services and Lab Staff. The Sales Manager frequently acts as Manager on Duty and may gain exposure to Senior Leadership. The position is based at an on-site store location.

Requirements

At least one year of leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Effective communication skills with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care and willingness to share that passion with others.
Strong interest in learning and fostering innovation among the team.
Ability to promote high work standards and empower others to have an entrepreneurial mentality.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and developing store associates.
Build a strong partnership with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving goals.
Communicate effectively and build a strong partnership with the Support Center and Human Resources.
Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery-time commitments to patients and ensure 100% compliance.
Perform other duties as assigned and required.