Sales Manager

Spooky Nook Sports Inc•Manheim, PA

About The Position

The Sales Manager develops group room-night business for the hotel by actively soliciting identified target markets within established revenue management guidelines. The role works with the complex sales team to maximize revenue and use of meeting and event space. The Sales Manager reports to the Director of Sales and works closely with all sales team members in the complex. The position pursues sales goals for room nights, catering, rentals, and revenue; coordinates booking information and event details with clients and operations teams; and oversees group room pickup and room blocks to maximize occupancy and revenue. The Sales Manager also supports trade show participation, local tourism and convention bureau engagement, market knowledge, budgeting, and forecasting. This role has a flexible schedule that includes evenings, weekends, and holidays. Physical requirements include walking, standing, bending, lifting at least 35 pounds, and sitting for extended periods while typing on a computer.

Requirements

Previous experience in related hotel, convention, or banquet sales.
Must be 21 years of age or older.
Must have dependable transportation to and from work.
Must have a valid driver's license.
Ability to read, speak, and understand English.
Strong interpersonal skills and ability to deal effectively with the public, serving as a liaison to high-profile members of the community and the tourism industry.
Strong attention to detail and outstanding communication skills.
Ability to work with minimal supervision.
Ability to multitask and manage the planning of multiple events at once.
Previous experience working with BEOs.
Ability to meet strict deadlines.
Ability to handle tense or stressful situations.
High level of computer knowledge, including Microsoft Office programs and event management software.

Nice To Haves

Bachelor's degree in Sales, Business, Marketing, Hospitality, or a related field preferred.

Responsibilities

Achieve room-night, catering, rental, and revenue sales goals through sales calls, marketing tools, and site visits.
Conduct hotel and complex presentations for meeting planners and planning committees to develop bookings.
Complete booking information in relevant systems and communicate with Nook operational team members.
Communicate with booked clients by phone, email, and in person leading up to events.
Work with sales service managers to ensure event details are executed to a high standard.
Greet clients upon arrival and serve as their point of contact while they are on site.
Attend trade shows and evaluate, select, and prepare strategic objectives for trade show participation and execution.
Develop and maintain working knowledge of competing hotel properties and attractions in Lancaster County.
Respond weekly to local CVB requests for meeting and convention leads and participate in appropriate CVB activities.
Represent the hotel and complex at industry and networking events when appropriate.
Assist in recommending and maintaining promotional materials and trade show gifts for the Sales Department.
Assist with annual budget preparation and monthly forecasting.
Assist with hotel group room forecasts, group limits, room pickup, and rate adherence.
Oversee group room pickup and manage group blocks to maximize occupancy and revenue.
Perform other duties as assigned.

Benefits

Free family membership to the 80,000+ sq. ft. fitness center, including equipment and group fitness classes.
Affordable and comprehensive medical, dental, and vision benefits.
Competitive PTO package.
Paid holidays.
401(k) program.
35% discount on food and beverage purchases, including the Forklift and Palate restaurant.
35% discount on Nook apparel.
Free childcare in three-hour increments.
Discounts on academy team programs, personal training, and event space rental.
Local business discounts.