Sales Manager

Ulta Beauty, Inc.•Pittsburgh, PA

About The Position

The Sales Manager leads the store’s sales team in support of Ulta Beauty’s mission, vision, and values. The role develops a high-performing team and drives top-line sales growth across categories. The Sales Manager is accountable for sales, service, and operational processes across the retail business, excluding boutiques, and for Net Promoter Score and an exceptional guest experience. The role focuses on performance, people, and process, and requires a passion for beauty, strong guest service, product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers. The position supports store sales and profitability, manages and develops associates, ensures operational standards and compliance, and works with the General Manager and field leadership to meet business goals. The role also performs makeup applications, skincare analyses, and product demonstrations for guests.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven ability to monitor inventory levels, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Attend corporate business meetings and conferences.
Ability to meet the position’s physical requirements, including continuous mobility and object coordination, frequent bending, pulling, pushing, stooping, reaching, and twisting, and frequent lifting or moving of up to 25 lbs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming business metrics and develop strategies using company programs, tools, and resources to improve performance and profitability.
Use store forecasts and payroll budgets to support scheduling, communicate needs to the General Manager, and meet productivity, sales, payroll, and workload goals.
Plan and execute in-store events that enhance the guest experience, support brand partner collaboration, and meet sales and payroll goals.
Review and respond to financial and operational reports, including store visit and audit results.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse, talented team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Build professional relationships with brand partners to support sales and service goals.
Model teamwork and guest-service excellence with the leadership team by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful, friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and complete store workload, including resets, pricing, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes and complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.