Sales Manager

LINE Austin•Austin, TX

12d

About The Position

The LINE is a creative community of hotels located in distinctive buildings and emerging neighborhoods in compelling cities. Its properties are shaped by and contribute to their local communities through collaborations with local and out-of-town talent in design, food and beverage, arts, and culture. The Sales Manager supports hotel revenue and group-business development by responding to sales inquiries, soliciting accounts, following up on leads, conducting site inspections, and building customer and community relationships. The role coordinates with hotel departments to ensure guests’ operational and marketing needs are met, uses company sales tools and systems, participates in hotel and client meetings, and balances operational, administrative, and colleague needs. The successful candidate brings a passion for hospitality, an entrepreneurial spirit, and the ability to provide professional, friendly service.

Requirements

At least three years of experience in hospitality sales.
Strong ability to use MS Office, particularly Excel, Word, and PowerPoint.
Experience with Delphi and access database tools.
Outstanding communication and interpersonal skills.
Ability to handle data confidentially.
Excellent English reading, writing, and oral proficiency.
Excellent organizational and time-management skills and attention to detail.
Ability to multitask and work well under pressure as a team player.
Genuine passion for the hospitality industry and an entrepreneurial spirit.

Nice To Haves

Four-year college degree preferred.
Market knowledge and sales experience preferred.
Strong experience in the group market preferred.

Responsibilities

Respond to internal and external sales inquiries and requests, provide assistance, and route calls or correspondence to the appropriate team member.
Act as a liaison with departments including Operations, Front Office, and Food and Beverage.
Solicit new and existing accounts through telephone outreach, outside sales calls, site inspections, and written communications to meet or exceed revenue goals.
Adjust group pricing and recommend concessions as needed to secure group business in support of hotel budget targets.
Use company-wide programs, sales developments, prospecting projects, and reporting for group-business development.
Follow up on business inquiries and leads to generate group room nights and associated food and beverage revenue and support RevPAR performance.
Achieve monthly, quarterly, and annual revenue and direct-sales goals, including goals for outside sales calls, prospecting calls, site inspections, and entertainment.
Develop and maintain rapport with the hotel community and key community contacts to establish a visible industry presence.
Conduct customer site inspections to identify needs, present solutions, maximize booking opportunities, and build customer relationships.
Create VIP or group resumes that identify and communicate traveler needs, and coordinate with relevant teams to meet operational and marketing requirements.
Use the sales tools provided by the company and follow and support sales and marketing operating systems.
Review daily arrivals to identify potential new clients.
Participate in meetings with hotel staff and clients, including operations and customer-service briefings, resume and banquet event order meetings, sales and pre-convention meetings, board of operations meetings, menu tastings, and planning visits.
Provide consistently professional, friendly, and engaging service.
Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, management, and colleagues.
Balance operational, administrative, and colleague needs; ensure staff understand job expectations before holding them accountable.
Attend relevant meetings.