Sales Manager

Knitwell Group•Salem, NH

22d•Onsite

About The Position

The Sales Manager helps lead store sales and customer experience by fostering a culture of hospitality, building lasting relationships with customers and associates, and supporting the team in achieving sales and service goals. The role provides style advice, promotes products and brand loyalty, coaches associates, and balances selling with store operations. The manager monitors business conditions and fashion trends to identify sales opportunities, supports compliance with company policies and employment laws, and helps maintain a productive work environment. The position is at Talbots Store 01012 in Salem, New Hampshire, and is regular, full-time, with open availability for 40 hours per week and a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.

Requirements

Strong sales orientation and ability to generate ideas to drive store traffic.
Professionalism, strong work ethic, integrity, and respect for others.
Customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates based on their individual strengths.
Organization, strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business information and brand initiatives.
Ambitious, enthusiastic, friendly, and able to work cooperatively in a diverse environment.
Technological aptitude to navigate and train others on computer, POS, iPad, and handheld systems.
Ability to work a flexible schedule, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch, and lift, carry, and move at least 40 pounds.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and enduring relationships.
Help customers look and feel their best by providing style advice suited to their needs.
Provide meaningful customer service experiences that promote products and build brand loyalty.
Achieve sales and hospitality metrics, including client outreach, appointment setting, and Talbots Classic Awards.
Reinforce consistent selling and service standards through coaching, training, and accountability.
Prioritize daily tasks to meet the needs of customers, the team, and the business.
Balance operational and selling priorities, including planning and scheduling work appropriately.
Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify sales opportunities and support financial goals.
Ensure compliance with company policies and procedures and applicable local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.
Navigate, coach, and train associates on computer, POS, iPad, and handheld systems.