Sales Manager

Ulta Beauty, Inc. • Kailua, HI

21d

About The Position

The Sales Manager leads a high-performing retail team to deliver sales growth and an exceptional guest experience across store categories other than boutiques. The role is accountable for sales, service, operational processes, Net Promoter Score, and performance against store goals. It drives results through performance management, guest service and associate training, and consistent execution of operating procedures and compliance standards.

The Sales Manager leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers; attracts and develops talent; and fosters an inclusive, collaborative team environment. The position partners with the General Manager on scheduling and productivity, analyzes financial and operational reporting, plans in-store events, and ensures company standards for inventory, safety, cash management, and loss prevention. The role also provides makeup applications, skincare analysis, and product demonstrations to guests.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to meet the physical demands of continuous store mobility and object coordination, frequent bending, pulling, pushing, stooping, reaching, and twisting, and frequent lifting or moving of up to 25 pounds.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Identify underperforming metrics and develop strategies to improve profitability, operational excellence, and top-line sales growth.
• Use store forecasts and payroll budgets to support scheduling, maximize productivity, and complete workload within budget and on time; communicate scheduling needs to the General Manager.
• Plan and execute in-store events that support guest experience, collaboration, and sales and payroll goals.
• Review and respond regularly and promptly to financial and operational reporting, including store visit and audit results.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and open positions.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Support associate development through training, competency-based feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training and ensure direct reports participate in brand and category education.
• Establish professional brand partner relationships that support shared sales and service goals.
• Work with the leadership team to set priorities, provide direction and support, share best practices, and model teamwork and guest service excellence.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task management tools to manage attendance and schedules and prioritize store workload, including resets, pricing, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring workplace safety, inventory control, cash management, and loss-prevention standards are met.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are executed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
• Attend corporate business meetings and conferences.

Benefits

• Paid time off for full-time positions.
• Health, dental, vision, life, and disability benefits for full-time positions.
• Dental, vision, life, and disability benefits for part-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed