Sales Manager

Living Spaces•Thornton, CO

About The Position

The Sales Manager leads their assigned departments to exceed targets by ensuring effective execution of the guest engagement model, frequent one-on-ones, performance management, and sales floor leadership while maintaining high guest satisfaction. The role takes a holistic, four-wall approach to store operations and manages the sales supervisor team within the store. The Sales Manager oversees staffing, scheduling, training, recruiting, team development, sales-floor execution, and financial outcomes. They coach and hold teams accountable, address escalated guest situations, identify performance gaps, and develop business plans for people and processes. The role also supports onboarding and training efforts and may open or close the store as needed. The position requires five years of experience in a high-volume, direct customer-interactive environment and three years of management experience. A bachelor's degree in a related field or equivalent is preferred. Compensation is listed as $62,200–$83,050, with team bonus eligibility and benefits subject to eligibility requirements.

Requirements

At least 5 years of experience in a high-volume, direct customer-interactive environment.
At least 3 years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to lead and develop teams, coach direct reports, and supervise the sales supervisor team.

Nice To Haves

Bachelor's degree or equivalent from a four-year college in business, design, retail management, sales, merchandising, or a related field.

Responsibilities

Ensure the retail store team is fully staffed with the appropriate number of qualified people to meet standard work expectations.
Schedule coverage to optimize productivity and efficiency.
Ensure team members complete training and can execute company expectations and ongoing training modules.
Recruit, lead, and develop team members and foster passionate, high-performance teams.
Lead and develop Supervisors to proficiently execute the Guest Engagement Model through daily coaching of store teams.
Own sales-floor execution and financial outcomes through Sales and Operations standard work.
Engage team members and guests to assess execution of the Living Spaces Guest Engagement Model.
Handle escalated guest situations and resolutions.
Identify gaps using scorecards and behavioral misses, and create business plans for people and processes.
Set clear expectations and hold teams accountable for performance results.
Coach, mentor, and lead by example to inspire team members.
Host talent conversations that develop leadership skills and build the store's leadership bench.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Generate store energy through recognition and transparent, in-the-moment conversations.
Serve as Sales Floor Leader, ensuring guests are engaged and guided through the buying journey.
Drive results through focus on SOPs, retail processes, and procedures.
Support and mentor the training and onboarding coordinator to improve engagement and retention.
Collaborate on training material development, facilitate feedback sessions, and implement strategies for a positive onboarding experience.
Develop and execute company business strategies to attain board and shareholder goals.
Provide strategic advice to direct reports so they have an accurate view of the market and the company's future.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the company and ensure they are followed.
Maintain trusted relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to maximize performance.

Benefits

Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center Team Members.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with Company match for eligible full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for eligible full-time and part-time team members.
Flex or Health Spending Account for eligible full-time team members.
Employee Assistance Program for eligible full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible non-exempt team members.
Expense reimbursement as required by applicable law and Company policy.