Sales Manager

Knitwell Group•Columbia, MO

9d•Onsite

About The Position

The Sales Manager helps drive store sales and create a culture of hospitality through exceptional customer experiences and enduring relationships with customers and associates. The role provides customers with style advice tailored to their needs, promotes products and brand loyalty, and achieves sales and service metrics. The Sales Manager coaches and trains associates, balances operational and selling priorities, and identifies opportunities to maximize sales and meet financial goals while ensuring compliance with company policies and applicable employment laws. This is a regular, full-time position at Talbots Store 00444 in Columbia, Missouri.

Requirements

Passion for selling and an ability to generate thoughtful ways to drive new store traffic.
Professionalism, a strong work ethic, integrity, and respect for others.
A customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates according to their individual strengths.
Organization, strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Enthusiasm, friendliness, ambition, and ability to work cooperatively in a diverse environment.
Technological aptitude to navigate, coach, and train others on computer POS, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences that build enduring internal and external relationships.
Provide style advice based on customers’ specific needs.
Deliver meaningful customer service experiences that promote products and build brand loyalty.
Achieve sales and hospitality metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
Reinforce consistent selling and service standards through coaching, training, and accountability.
Prioritize daily tasks to meet the needs of customers, the team, and the business.
Balance operational and selling priorities, including planning and scheduling work appropriately.
Maintain knowledge of the business, competitive landscape, fashion trends, and business drivers to identify sales opportunities and help achieve financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.