Sales Manager

TTEC•Tempe, AZ

2d•Onsite

About The Position

As a Sales Manager with TTEC, you will work onsite in Tempe, Arizona, as a first-line leader on a premium Concierge Support program. You will lead associates providing white-glove, VIP-level customer service centered on care rather than sales. You will help the team meet TTEC and client performance goals, coach and motivate associates, support their development, and personally manage VIP customer escalations with care and discretion. The role also includes administrative responsibilities, such as monitoring attendance, processing payroll, and managing multiple tasks and projects. TTEC describes itself as a global consulting, technology, and managed services company that helps brands deliver customer experiences through data, AI, and technology.

Requirements

Associate degree, technical school, or equivalent work experience.
Time-management skills to prioritize tasks, make informed decisions, and act in a timely and decisive manner.
Ability to engage and support a team while maintaining focus on overall team performance in a dynamic environment.
Empathetic leadership and the ability to remain composed and professional when handling conflicts with diverse team members.
Service-first, customer-focused mindset and commitment to high standards of accountability.
Polished verbal and written communication skills, including discretion and professionalism in sensitive VIP situations.
Comfort with computer systems.

Nice To Haves

Experience in hospitality, luxury retail, private banking, financial services, or concierge-style service.

Responsibilities

Coach associates to provide personalized, white-glove service and achieve company and client goals.
Address employee-related issues and coordinate training on new or revised services, products, processes, or project information.
Handle VIP customer escalations with urgency, discretion, and care.
Manage multiple complex, ongoing tasks and projects.
Monitor team absences and attendance, process payroll, and complete other administrative tasks.
Provide ongoing coaching and feedback, recognize successes, and address difficult conversations when needed.
Use TTEC and client tools and applications, troubleshoot technology issues, and support outage processes.
Help retain employees and influence performance drivers such as absenteeism and occupancy.