Sales & Logistics Support Specialist

Festo SE & Co. KG•Hamilton Township, OH

About The Position

The Sales and Logistics Support Specialist supports Festo Didactic's Industrial Workforce Development (IWD) offering by managing customer data, preparing quotations, processing orders, and coordinating training logistics. The role helps ensure accurate order fulfillment, high-quality customer support, and efficient delivery of training solutions through coordination of sales operations, customer transactions, and training equipment logistics. It contributes to a positive customer experience and supports the execution of workforce development programs.

Requirements

Knowledge of SAP, customer master data, and order-entry processes.
Knowledge of CRM administration and lead-management processes.
Knowledge of quotation creation and management.
Excellent written and oral communication skills.
Conflict-solving skills.
Attention to detail.
Computer literacy, including MS Office and CRM and ERP/order-entry systems.
Ability to lift up to 30 lbs.

Responsibilities

Receive and process requests to create, modify, and inactivate customer records in ERP and related business systems.
Evaluate customer and prospect data in CRM and ERP systems for completeness, accuracy, duplication, and data quality issues.
Use ERP and CRM systems to create, change, maintain, and inactivate customer, prospect, contact, opportunity, and related sales information.
Receive requests for quotations and create, update, and track quotations for Festo and Didactic entities using the appropriate systems and processes.
Receive and review inquiries about quotations, sales orders, order status, delivery status, and customer or account information.
Communicate with sales leadership, Sales District Managers, Regional Contact Center personnel, customers, and other Festo employees about leads, quotations, orders, shipping information, and follow-up.
Expedite orders and help resolve quotation, order-entry, delivery, CRM, and customer-data issues.
Receive incoming calls, emails, web inquiries, leads, and other communications; capture information accurately, route leads to the appropriate sales resource, and follow up as needed.
Maintain CRM lead and opportunity records, including lead capture, qualification support, assignment and routing, status updates, follow-up tracking, pipeline hygiene, and reporting.
Support consistent sales-process execution by keeping customer interactions, quotes, leads, opportunities, and order-related information accurately documented and current.
Perform other tasks and responsibilities as assigned.