Todd Snyder - Sales Leader

American Eagle Outfitters•Bal Harbour, FL

About The Position

The Sales Leader supports the store management team by performing Leader on Duty responsibilities, creating a selling culture, enhancing the customer experience, and helping achieve store sales goals. In the absence of a member of management, the Sales Leader is responsible for the store’s daily operation. The role models AEO values and Customer First behaviors in all actions and interactions. The Sales Leader leads a Customer First culture, communicates expectations, and holds associates accountable to brand, performance, and behavior standards. The role partners with store management to execute the business plan, drive KPI results, set and monitor individual goals, and promote AEO loyalty programs. It also trains, develops, coaches, motivates, and recognizes associates, and communicates performance issues to store management. The Sales Leader maintains brand presentation standards, executes merchandising moves, oversees shipment processing and stockroom procedures, and supports daily operations, audit compliance, and loss-prevention standards. When no member of management is present, the role has specified authority to perform certain store-opening and closing, transaction, shipment, markdown, and deposit duties.

Requirements

Minimum high school education or equivalent.
Minimum 1–2 years of retail experience or equivalent education.
Flexible availability for store needs.
Ability to receive feedback and take action when appropriate.
Demonstrated business acumen.
Ability to communicate effectively with customers and the store team.
Collaborative skills and ability to work well within a team.
Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.
Ability to perform all Essential Job Functions.
Proficient use of technology.

Nice To Haves

Team leader experience preferred.

Responsibilities

Perform Leader on Duty responsibilities to lead a Customer First culture.
Communicate clear expectations and hold store associates and themselves accountable to brand, performance, and behavior standards.
Seek personal learning and development opportunities to improve leadership skills and individual performance.
Partner with the Store Management team to execute the store business plan, drive KPI results, and maximize business opportunities.
Set individual goals for sales and stock associates, monitor performance, and provide real-time coaching.
Promote AEO brand loyalty by ensuring associates understand loyalty programs and consistently inform customers about them.
Train, develop, and coach associates to create a Customer First culture.
Motivate associates with feedback and recognition for behaviors that drive positive results.
Recognize associate performance issues and communicate them promptly to store management to develop resolution plans.
Maintain company brand standards according to the 5 S’s: In Size, Styled, Stocked, Standard, and Signed.
Execute strategic, brand-appropriate merchandising moves to maximize presentation and drive sales.
Ensure effective shipment processing and flow to the sales floor while maintaining stockroom SOP.
Execute daily operational procedures and support store audit compliance and shrink results consistent with loss-prevention standards.
Understand and follow company policies and procedures.
In the absence of management, open the store Monday through Friday and close the store Sunday through Wednesday if necessary.
In the absence of management, complete cash refunds, employee purchase transactions, and cash pay-outs for store purchases and services.
In the absence of management, receive merchandise shipments, complete markdowns on sale and damaged goods, and complete morning bank deposits.