Todd Snyder - Sales Leader

American Eagle Outfitters • Bal Harbour Village, FL

3d

About The Position

The Sales Leader supports the store management team by performing Leader on Duty (LOD) responsibilities, creating a selling culture, enhancing the customer experience, and achieving store sales goals. When a member of management is absent, the Sales Leader is responsible for the store’s daily operation. The role models AEO values and Customer First behaviors in all actions and interactions.

The Sales Leader leads associates, communicates expectations, supports execution of the store business plan, and helps drive key performance indicators and brand loyalty. The role trains, develops, coaches, and recognizes associates while addressing performance issues with store management. It also maintains brand presentation and merchandising standards, ensures shipment and stockroom processes are followed, and supports operational, audit-compliance, and loss-prevention requirements.

Requirements

• Minimum high school education or equivalent.
• Minimum 1–2 years of retail experience or equivalent education.
• Flexible availability to meet store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen.
• Demonstrated ability to communicate effectively with customers and the store team.
• Collaborative skills and ability to work well within a team.
• Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient use of technology.

Nice To Haves

• Team leader experience.

Responsibilities

• Perform Leader on Duty responsibilities to lead a Customer First culture.
• Communicate expectations and hold associates and self accountable for brand, performance, and behavior standards.
• Seek personal learning and development opportunities to improve leadership skills and individual performance.
• Partner with the Store Management team to execute the store business plan, drive KPI results, and maximize business opportunities.
• Establish and assign individual goals to sales and stock associates, monitor performance, and provide real-time coaching.
• Promote AE brand loyalty by ensuring associates understand loyalty programs and consistently inform customers about them.
• Train, develop, and coach associates to create a Customer First culture.
• Motivate associates with feedback and recognition for behaviors that drive positive results.
• Recognize and communicate associate performance issues to store management in a timely manner and help develop resolution plans.
• Maintain company brand standards according to the 5 S’s: In Size, Styled, Stocked, Standard, and Signed.
• Execute strategic, brand-appropriate merchandising moves to maximize presentation and drive sales.
• Ensure effective shipment processing and flow to the sales floor while maintaining stockroom SOP.
• Execute daily operational procedures and support store audit compliance and loss-prevention standards.
• Understand and adhere to company policies and procedures.
• When management is absent, open the store Monday through Friday and close the store Sunday through Wednesday if necessary.
• When management is absent, complete cash refunds, employee purchase transactions, cash pay-outs for store purchases and services, merchandise receiving, markdowns on sale and damaged goods, and morning bank deposits.

Benefits

• Eligible associates may receive paid sick leave.
• AEO may provide REAL rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, location, employment classification, and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED