Todd Snyder - Sales

American Eagle Outfitters•San Francisco, CA

About The Position

The Sales Associate generates sales by providing customers with an exceptional shopping experience. The role maximizes sales through efficient, friendly, and knowledgeable service and by keeping the store neat, clean, and well-presented. The Sales Associate is expected to model AEO values and Customer First behaviors in all actions and interactions.

Requirements

Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
Demonstrated collaborative skills and ability to work well within a team.
Ability to receive feedback and take action when appropriate.
Ability to stand and move for extended periods with only short rest breaks, and to reach, bend, and stoop to handle products.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.
Ability to perform all essential job functions.
Proficiency with technology.

Nice To Haves

Previous retail experience.

Responsibilities

Demonstrate AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
Promote AE brand loyalty by knowing AEO loyalty programs and informing customers about them.
Use company tools and technology to provide product knowledge, enhance customer engagement, and maximize sales.
Support fellow employees by sharing knowledge, completing tasks, and assisting with customer interactions.
Suggest key looks, current trends, and promotions based on each customer's individual style.
Introduce customers to additional brand channels to promote awareness and growth of AEO and aerie brands.
Process register sales transactions quickly and accurately in accordance with cash-control procedures and customer-service guidelines.
Restock returned merchandise in the correct sales-floor location and properly label and place damaged or defective merchandise in the appropriate area at the end of each shift.
Maintain neat, clean, and organized sales-floor, cash-wrap, fitting-room, and stockroom areas to provide a safe and presentable store environment.
Handle merchandise efficiently, including shipment processing, floorsets, markdown optimization, and replenishment, while following backroom standard operating procedures.
Resolve customer concerns consistently with company policy and customer satisfaction in mind, partnering with store leadership on elevated issues.
Understand and follow company policies and procedures.