Todd Snyder - Sales

American Eagle Outfitters • San Francisco, CA

5d

About The Position

The Sales Associate generates sales by providing customers with an exceptional shopping experience. The role maximizes sales through efficient, friendly, and knowledgeable service and by keeping the store neat, clean, and well-presented. The associate is expected to model AEO values and Customer First behaviors in all actions and interactions.

The position supports customer engagement and sales, store operations, merchandising, and a safe, organized store environment. It also requires adherence to company policies and procedures and collaboration with fellow associates and store leadership.

Requirements

• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Ability to stand and move for extended periods with only short rest breaks and to reach, bend, and stoop while handling products.
• Availability to work a flexible schedule that includes evenings, weekends, and holidays.
• Ability to manage multiple tasks in a fast-paced, deadline-oriented environment.
• Ability to perform all essential job functions.
• Proficiency with technology.

Nice To Haves

• Previous retail experience.

Responsibilities

• Demonstrate AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Promote AEO loyalty programs and inform customers about them.
• Use company tools and technology to provide product knowledge, enhance customer engagement, and maximize sales.
• Support fellow employees by sharing knowledge, completing tasks, and assisting with customer interactions.
• Suggest outfits, key looks, current trends, and promotions suited to customers’ individual styles.
• Introduce customers to additional brand channels to promote awareness and growth of AEO and aerie brands.
• Process register transactions quickly and accurately in accordance with cash-control procedures and customer-service guidelines.
• Restock returned merchandise in the correct sales-floor location and label and place damaged or defective merchandise in the appropriate area at the end of each shift.
• Maintain neat, clean, organized, safe, and presentable sales-floor, cash-wrap, fitting-room, and stockroom areas.
• Handle merchandise efficiently, including shipment processing, floorsets, markdown optimization, and replenishment, while following backroom SOPs.
• Resolve customer concerns consistently with company policy and customer satisfaction goals, escalating issues to store leadership when appropriate.
• Understand and follow all company policies and procedures.

Benefits

• Eligible associates may receive paid sick leave, subject to eligibility requirements.
• AEO may provide REAL rewards at its discretion.
• Paid time off, paid sick leave, and holiday pay vary according to job level and type, location, employment classification, and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed