Todd Snyder - General Manager

American Eagle Outfitters•Chicago, IL

About The Position

The General Manager drives company key performance indicators by delivering an exceptional customer experience at Todd Snyder locations. The role exercises independent judgment and discretion in developing, implementing, and communicating store strategies and business plans aligned with brand strategies. In partnership with Store Leadership, the General Manager teaches, trains, and coaches store management into a high-performing leadership team that achieves sales goals, meets merchandising brand standards, and delivers operational excellence. The General Manager leads store operations, business performance, talent management, customer experience, visual execution, and compliance. This position reports to the District Manager and supervises the Store Manager, Store Management, and Store Associates. It is a full-time exempt role. The schedule must be flexible to meet business needs, including holidays, nights, and weekends. Todd Snyder is an American menswear brand based in New York City. The company ships worldwide through its website and operates 14 stores in the United States.

Requirements

Minimum high school education or equivalent.
Strong prioritizing, interpersonal, problem-solving, and planning skills.
Knowledge and understanding of employment laws and compliance with federal, state, and local requirements.
Demonstrated ability to manage complex and competing priorities.
Ability to make quality decisions in a fast-paced, complex environment.
Strong communication, presentation, delegation, and follow-up skills.
Effective interpersonal and communication skills with corporate business partners and field leadership at all levels.
Proficiency in conflict management and resolution.
Demonstrated proficiency in training, sales generation, and leading functional teams.
Ability to analyze business trends and reporting to drive sales.
Ability to coach, provide feedback, and manage substandard performance.
Ability to communicate effectively with customers and the store team.
Ability to work in a fast-paced, deadline-oriented environment.
Ability to effectively lead multiple non-contiguous locations as needed.
Capacity to lead high-potential management teams and sizeable store teams.
Ability to work a flexible schedule, including holidays, nights, and weekends.
Ability to perform essential job functions.
Computer and technology proficiency.

Nice To Haves

5–7 years of retail or equivalent management experience preferred.

Responsibilities

Motivate and inspire the team with a compelling vision and purpose aligned with the company vision.
Create an environment that supports customer satisfaction, productivity, and profitability by implementing company and brand business plans.
Set clear expectations and hold the store management team and self accountable for brand, performance, and behavior standards.
Build effective relationships with peers, supervisors, field leadership, and cross-functional business partners to lead positive change.
Communicate across the store organization and act as a liaison to field leadership and cross-functional partners.
Act as leader on duty and model brand customer service standards and Customer First selling behaviors.
Pursue personal learning and development to strengthen leadership skills and performance.
Establish store business strategy, including sales forecasts based on store trends and calculated risks for growth.
Create and execute the store business plan to drive KPI results and maximize opportunities, including CRM, Loyalty, and technology.
Provide feedback on brand initiatives, customer feedback, in-store trends, and market insights to support growth.
Manage controllable P&L components to achieve financial and expense targets.
Analyze reports and daily sales trends to make real-time business decisions.
Train and develop the management team in business acumen and performance.
Lead technology use to enhance customer engagement and KPI results.
Review sales and payroll goals daily using reports and tools, and adjust schedules to meet business needs.
Recruit, hire, develop, and retain a high-performing management team.
Teach, train, and coach the store management team; assess performance and provide ongoing feedback.
Develop succession plans and encourage associates to pursue internal career opportunities.
Lead annual reviews for store management and associates, and collaborate with Store Leadership on leadership-team reviews.
Manage compensation decisions in partnership with the Human Resources Partner.
Drive employee engagement by recognizing and rewarding outstanding performance.
Ensure store management adheres to and enforces employment practices and policies.
Resolve customer and performance issues, communicate high-priority issues to the District Manager promptly, and collaborate on resolution plans to minimize risk.
Conduct weekly visual walkthroughs with merchandise managers and direct strategic merchandising to maximize sales.
Maintain neat, clean, organized, and safe sales floors, cash wraps, and fitting rooms in accordance with brand standards.
Lead visual directives and ensure mapping and floorsets are planned, scheduled, and executed within allotted timeframes.
Analyze merchandise reports and direct appropriate merchandising moves to improve presentation and sales.
Oversee merchandise handling, including shipment receipt and processing, floorsets, markdown optimization, replenishment, and backroom SOPs.
Oversee the efficiency of daily operational procedures.
Ensure store audit compliance and that shrink results meet company loss prevention standards.

Benefits

Health care benefits, including medical, vision, and dental, subject to eligibility requirements.
Wellness benefits, subject to eligibility requirements.
401(k) retirement benefits, subject to eligibility requirements.
Life and disability insurance, subject to eligibility requirements.
Employee stock purchase program, subject to eligibility requirements.
Paid time off, subject to eligibility requirements and varying by job level, job type, location, employment classification, and years of service.
Paid sick leave, subject to eligibility requirements and varying by job level, job type, location, employment classification, and years of service.
Parental leave and benefits, subject to eligibility requirements.
Holiday pay, varying by job level, job type, location, employment classification, and years of service.
Discretionary bonuses and other incentives may be provided at the company's discretion.