Sales Lead-Salvation Army Porterville Store

Salvation Army Careers•Porterville, CA

About The Position

The Sales Lead supports the Store Manager in daily retail operations and helps meet store sales and income budgets while managing expenses to maximize profitability. The role focuses on providing customers with a strong selection and exceptional service, maintaining a well-organized store, and supporting Salvation Army spiritual, social, and rehabilitation programs. The Sales Lead also helps create a positive, mentoring environment for beneficiaries participating in the ARC rehabilitation program and supports effective Work Therapy Assignments. The Sales Lead may assume responsibility for day-to-day store operations when the Store Manager or Assistant Manager is absent, including employee supervision, scheduling, cash handling, inventory, donations, store security, and safety. The position may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to communicate effectively with management, store employees, customers, and donors.
Pass a background check that includes criminal history and the Sex Offender Registry.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent; discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing performance indicators to drive sales and profitability in line with budgets and goals.
When both the Store Manager and Assistant Manager are absent, schedule employees to ensure store and donation-center coverage, coordinate team meetings, coach and train employees, and process paperwork in accordance with review standards, including time-and-attendance compliance.
Promote customer and donor satisfaction through excellent service, community relations, and strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise and support program beneficiaries and report conduct when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Ensure safety measures comply with ARC policy and governmental regulations, report safety issues and incidents promptly, and assist with conducting and recording mandatory weekly store meetings.
Transfer or relocate to other stores when business needs require.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.