Sales Lead-Salvation Army Porterville Store

The Salvation Army Southern California•Porterville, CA

About The Position

The Sales Lead supports the Store Manager in daily retail store operations and helps deliver a well-organized store, strong customer and donor service, and sales and income results that meet budget expectations. The role also supports the Salvation Army’s spiritual, social, and rehabilitation programs by collaborating with program staff and helping create a positive, mentoring environment for Beneficiaries participating in Work Therapy Assignments. When the Store Manager and/or Assistant Manager are absent, the Sales Lead assumes responsibility for day-to-day store operations, including personnel, cash handling, scheduling, store security, and building security. The position may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check that includes criminal history and the Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, carts, clothing racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent, and discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager and Assistant Manager are absent, schedule employees to ensure coverage in the store and donation center, coordinate morning and shift-change meetings, coach and train employees, and process paperwork according to review standards, including time and attendance compliance.
Promote customer and donor satisfaction through excellent service and strategies that improve the customer experience, while maintaining positive community relations.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, products, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations, report safety issues and incidents immediately, and assist with conducting and recording mandatory weekly store meetings.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate to other stores when business needs require.