Sales Lead - Soma

Chicos Fas • Charleston, SC

21h • Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role supports a great customer experience and store profitability while helping create a workplace where team members can work, learn, and grow.

The Sales Lead helps lead store operations and sales performance, including opening and closing duties, merchandise flow, floor coverage, promotion execution, loss prevention, and sales and productivity goals. The role supervises associates, trains and coaches the selling team, and helps develop a high-performance and inclusive team.

The position models and promotes the Most Amazing Personal Service (MAPS) principles and standards, supports an omnichannel customer experience, builds customer relationships through clienteling and wardrobing, resolves customer concerns, and ensures efficient register operations. It also supports training programs, associate development, performance coaching, employee engagement, and adherence to employment practices and policies. Duties may vary by brand, and other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate with customers.
• Regular attendance is essential to ensure adequate coverage and meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to walk and stand constantly, for 67–100% of an 8-hour shift.
• Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
• Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

• One or more years of retail or sales management experience preferred.

Responsibilities

• Establish and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
• Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
• Supervise associates engaged in sales, inventory receipt, cash receipt reconciliation, and customer services.
• Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
• Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
• Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
• Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
• Train and coach the selling team on product knowledge, locate fulfillment, and selling.
• Motivate and inspire the store team, model core values, and promote a shared vision and inclusive problem-solving.
• Communicate with store teams and Store Management to lead positive change; seek development opportunities and feedback to build leadership skills.
• Model, teach, and promote MAPS principles and standards and provide a cohesive omnichannel experience.
• Model sales expectations, communicate product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs.
• Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
• Ensure fast and efficient register experiences and maintain current knowledge of policies for payments, coupons, returns, exchanges, security, and other operations.
• Ensure consistent client communication through the customer book, rewards program participation, and customer capture sign-up.
• Support, implement, and follow up on training programs and seminars.
• Assist in developing store associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
• Drive associate and team engagement by recognizing and rewarding outstanding performance.
• Ensure the Store Team follows employment practices and policies.
• Perform other duties as assigned.

Benefits

• Accommodation is available to applicants with disabilities during the application process; applicants may contact their local Store Manager for assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED