Sales Lead - Soma

Chicos Fas•Marietta, GA

16h•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability while supporting a workplace where teams can learn and grow. Duties may vary across brands. The Sales Lead helps lead store operations and sales performance, supervises associates, and supports training, coaching, customer service, and team development. The position requires flexible scheduling, including nights, weekends, and holidays, and involves frequent standing and walking, climbing, and occasional lifting.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates working in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present merchandise in accordance with promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet sales and productivity goals, build a high-performance culture, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Motivate and inspire the store team, model core values, encourage inclusive collaboration, and communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and feedback to build leadership skills.
Model, teach, and promote MAPS service principles and standards to provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend or locate merchandise that meets customer needs.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; remain current on payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent client communication through the customer book, rewards participation, and customer sign-up capture.
Support and follow up on training programs and seminars.
Assist in developing store associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.