Sales Lead - Soma

Chicos Fas • Scottsdale, AZ

21h • Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability while contributing to a positive environment for teams to work, learn, and grow.

The Sales Lead helps establish expectations and accountability, oversees store operations such as opening and closing and merchandise flow, supervises associates, and supports appropriate floor coverage. The role promotes sales and productivity goals, maintains merchandising and loss-prevention standards, and trains and coaches associates on product knowledge, selling, and fulfillment.

The Sales Lead models customer-service standards and supports an omni-channel experience through product recommendations, clienteling, prompt resolution of customer concerns, efficient register operations, and consistent client communication. The position also supports associate development, training, performance coaching, engagement, and adherence to employment practices and policies. Other duties may be assigned, and responsibilities may vary by brand.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to company-provided technology.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate with customers.
• Regular attendance is essential to ensure adequate coverage and meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• At least 1 year of retail or sales management experience preferred.

Responsibilities

• Establish and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
• Perform and oversee basic operational activities, including opening and closing duties and merchandise-flow processes.
• Supervise associates involved in sales, inventory receipt, cash reconciliation, or customer services.
• Use weekly schedules to support appropriate floor coverage within fiscal guidelines.
• Maintain knowledge of sales and promotions, and present and display merchandise according to current promotions and standards.
• Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
• Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
• Train and coach the selling team on product knowledge, selling, and locate fulfillment.
• Model core values, inspire the store team, promote collaboration, and communicate with store teams and Store Management to support positive change.
• Seek development opportunities and feedback to build leadership skills.
• Model and promote customer-service principles and standards and a cohesive omni-channel experience.
• Recommend merchandise and help customers locate or obtain items based on their needs and preferences.
• Build and maintain customer relationships through clienteling and wardrobing.
• Ensure prompt resolution of customer concerns and a fast, efficient register experience.
• Keep current on applicable payment, coupon, return and exchange, security, and operational policies.
• Support consistent client communication through the customer book, rewards participation, and customer sign-up capture.
• Support, implement, and follow up on training programs and seminars.
• Assist with associate development, interpret KPI reports, deliver coaching, and provide performance feedback to the Store Manager.
• Promote associate and team engagement by recognizing and rewarding outstanding performance.
• Ensure the Store Team adheres to employment practices and policies.
• Perform other duties as assigned.

Benefits

• Accommodation is available to applicants with disabilities during the application process; applicants may contact their local Store Manager for assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED