Sales Lead - Chico's Part Time & Flexible Hours

Chicos Fas•Lake Charles, LA

6d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture and ensuring that company values and guiding principles are reflected in store operations. The role supports a strong customer experience and store profitability while helping create a positive place for teams to work, learn, and grow. The Sales Lead drives results by communicating expectations, holding the team accountable to brand and performance standards, overseeing basic store operations, and motivating the sales team to meet sales and productivity goals. The position also helps build high-performing teams through coaching, training, collaboration, and positive change leadership. The role models and promotes the Most Amazing Personal Service (MAPS) principles, supports a cohesive omnichannel experience, builds customer relationships through clienteling and wardrobing, and helps resolve customer concerns. It also supports training, associate development, performance feedback, employee recognition, and compliance with employment practices and policies. Other duties may be assigned, and duties may vary by brand. This position requires a flexible schedule that may include nights, weekends, and holidays. Physical requirements include frequent walking and standing, occasional lifting up to 50 pounds, and frequent climbing. Applications may be reviewed when an appropriate position becomes available; applicants may apply to any location or position at any time.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, 1–33% of an 8-hour shift.
Ability to climb frequently, 34–66% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Establish and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, or customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current standards.
Maintain merchandise-handling, presentation, and loss-prevention standards and complete other duties as directed by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Motivate and inspire the store team, model core values, and promote a shared vision and inclusive problem-solving approach.
Communicate with store teams and Store Management to support positive change.
Seek personal development opportunities and feedback to strengthen leadership skills.
Model, teach, and promote MAPS principles and standards and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience.
Remain current on payment, coupon, return, exchange, security, and other applicable operating policies.
Ensure consistent client communication through the customer book, rewards participation, and customer-capture sign-up.
Support and follow up on training programs and seminars.
Assist in developing associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Complete other duties as assigned.