Sales Lead - Chico's Flexible Hours

Chicos Fas•Bee Cave, TX

6d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the center of store operations. The role helps deliver excellent customer experiences and maximize profitability while supporting a team environment focused on learning and growth. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Regular attendance is essential to provide adequate coverage.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present merchandise according to current standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other management-directed duties.
Motivate the sales team to meet sales and productivity goals, while also meeting personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Model core values, inspire the team, promote an inclusive approach to problem solving, and communicate with store teams and management to lead positive change.
Seek development opportunities and feedback to strengthen leadership skills.
Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure a fast, efficient register experience and keep current on payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent customer communication through the customer book, rewards program participation, and customer sign-up capture.
Support and follow up on training programs and seminars; help develop associates, interpret KPI reports, coach as needed, and provide performance feedback to the Store Manager.
Recognize and reward strong performance to support associate and team engagement.
Ensure the store team follows employment practices and policies.
Maintain regular attendance and adequate store coverage.