Sales Inside

Foundation Building Materials•Greensboro, NC

11d

About The Position

Inside Sales Professionals at Foundation Building Materials (FBM) build customer relationships through expert guidance and service, supporting customers from the front counter and with tailored solutions. The role supports sales, order fulfillment, inventory, showroom operations, cash handling, and coordination with internal teams. The position requires maintaining product knowledge, providing accurate quotes and proposals, managing customer and project documentation, coordinating deliveries and special products, and supporting company values of safety, customer focus, teamwork, integrity, and being a company of choice. Employees must attend required sales meetings and company training. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience is preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Experience handling incoming sales calls.

Responsibilities

Communicate professionally and courteously with customers before, during, and after sales.
Provide product knowledge and generate accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries and complaints.
Drive profitable sales through effective selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to orders and quote requests by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and efficiently manage inventory movement.
Operate and balance the cash register and drawer daily according to proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain up-to-date product expertise.
Manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff.
Coordinate the purchase and delivery of special products.
Attend required sales meetings and company training programs.
Support company values of safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.