Sales Inside

Foundation Building Materials•Bronx, NY

11d

About The Position

Foundation Building Materials (FBM) is a construction materials distribution company serving commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM supports construction and architectural projects with products and services for contractors, builders, and project teams. The companies’ more than 8,000 Team Members focus on operational excellence, innovation, and employee development. Inside Sales Professionals build customer relationships through product guidance and service, supporting sales from the front counter through tailored solutions. The role handles customer inquiries, quotes and orders; coordinates with sales, operations, and other internal teams; and supports showroom, inventory, cash-handling, and delivery activities. The position also requires product knowledge, accurate project documentation, attendance at required meetings and training, and support for the company’s stated values of safety, customer focus, teamwork, and integrity. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Incoming-call inside sales experience is preferred.

Responsibilities

Communicate professionally and courteously with customers before, during, and after sales.
Provide product knowledge and prepare accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries and complaints.
Drive profitable sales through selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to order and quote requests by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement.
Operate and balance the cash register and drawer daily according to proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain up-to-date product expertise and manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff.
Coordinate the purchase and delivery of special products.
Attend all required sales-related meetings and company training programs.
Support company values relating to safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.