Sales Inside

Foundation Building Materials•New York, NY

13d•$26 - $35

About The Position

Foundation Building Materials (FBM) is seeking an Inside Sales Professional to build customer relationships through product guidance, sales support, and customer service. The role supports customers from the front counter and provides tailored solutions, while coordinating with outside sales representatives and internal teams to meet customer needs. The position combines customer service and sales, order and quote processing, inventory and showroom support, cash handling, product and project documentation, and delivery and logistics coordination. The employee must attend required sales meetings and company training, support the company’s values, and perform other duties as assigned.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience is preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Inside sales experience handling incoming calls.

Responsibilities

Communicate professionally and courteously with customers before, during, and after sales.
Provide product knowledge and generate accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries and complaints.
Drive profitable sales through selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to orders and quote requests received by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement efficiently.
Operate and balance the cash register and drawer daily according to proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain up-to-date product expertise.
Manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff.
Coordinate the purchase and delivery of special products.
Attend all required sales meetings and company training programs.
Support company values relating to safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.