Sales & Information Associate, Retail Park Store in Carlsbad, NM
About The Position
Western National Parks (WNP), a nonprofit partner of the National Park Service (NPS), is seeking a Full-Time Retail Park Store Associate to assist with the daily retail operations of Carlsbad Caverns National Park in Carlsbad, New Mexico. The park store is an extension of the national park experience, aiming to help visitors create lasting memories. Revenue from park store purchases supports education, research, national park projects, and community engagement across 71 national park units in 12 western states. The retail operations team is looking for passionate individuals to support all store functions, including achieving sales goals and maintaining high customer service ratings. This role also involves fostering positive relationships with National Park partners. This opportunity is ideal for those who love national parks and are motivated to work for an organization with a social purpose.
Requirements
- High School diploma or GED required—unless currently a high school student
- Valid REAL ID driver’s license.
- Proficiency in computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
- Knowledge of office equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.
- Skills in planning, organization, analysis, problem-solving, multitasking, and communication.
- Ability to pass NPS background check for mandatory security clearance.
- Ability to pass Western National Park‘s independent employment background screening (may include employment, education, criminal, SSN verification, and professional references).
Nice To Haves
- Prior retail and point of sale system experience.
Responsibilities
- Support day-to-day retail store operations.
- Provide excellent visitor and customer service.
- Complete sales transactions.
- Assist retail manager(s) with store duties such as inventory, receiving, stocking, cleaning, organizing, and merchandising.
- Ensure clean and effective merchandising of products.
- Become an expert in the educational value of store products and communicate their significance to visitors.
- Assist with special events, as requested, after normal business hours and on weekends.
- Help conduct physical inventory cycle and year-end counts to ensure accurate inventory.
- Act as an ambassador of WNP and the NPS to ensure park visitors have meaningful and memorable experiences.
Benefits
- Choice of 3 employer premium subsidized PPO Medical plans with built-in HSA or HRA
- PPO Dental
- Vision
- Flex Medical Savings Plan
- Dependent Care Savings Plan
- Optional Voluntary Term Life
- 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of compensation after just 6 months service
- 100% Company Paid Benefits: Short- & Long-Term Disability
- 100% Company Paid Benefits: $50,000 Employee Group Life policy
- 100% Company Paid Benefits: EAP
- 100% Company Paid Benefits: Health & Wellness resources
- Eleven paid holidays
- Additional paid floating holiday
- Paid vacation
- Sick time that accrue from day 1
- 15% Discount on employee purchases in-store
- Employee Referrals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
