Sales Floor Supervisor - West Towne Mall

Penney OpCo LLC • Madison, WI

4d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to execute sales-building programs.

The role directs store customer service and sales activities, resolves customer issues, ensures appropriate staff scheduling, and holds associates accountable for outstanding service. It manages merchandise presentation and visual execution, including pricing and signing, recovery, fitting-room standards, and opportunities to promote merchandise and drive sales.

The supervisor trains associates on jcp.com pickup processes and related transactions, and manages Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within required time periods. The position also drives sales and execution in Fine Jewelry, Mattress, and Window specialty businesses, including associate training, care and protection plans, floor moves, productivity processes, and shrink reduction.

The role teaches, trains, and coaches associates; partners with the Assistant Manager of Merchandise and Customer Experience Supervisor on hourly hiring; addresses performance issues; and consistently meets performance standards involving areas such as safety, shrink, omnichannel, scheduling, associate relations, customer service, profit, productivity, and attendance. Success requires growth mindset, critical thinking, leadership, accountability, implementation excellence, and results orientation.

Requirements

• Demonstrated ability to lead, engage, teach, train, and coach associates.
• Ability to provide and be receptive to constructive performance feedback and hold self and others accountable.
• Ability to resolve customer concerns and deliver solutions that meet customer needs.
• Ability to manage store customer service, sales, merchandise presentation, and omnichannel processes.
• Ability to develop and implement organized, effective plans and delegate work.
• Ability to gather and analyze information, apply critical thinking, and make fact-based decisions.
• Ability to build positive and inclusive relationships and foster teamwork.

Responsibilities

• Direct customer service and sales activities in the store and resolve customer issues and concerns.
• Model outstanding customer service, hold the team accountable for service, and listen actively to resolve customer problems.
• Ensure appropriate staff scheduling to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution.
• Lead planning and execution of merchandise and visual elements, including pricing and signing.
• Promote the company merchandise strategy and identify local sales opportunities.
• Oversee clean and efficient sales-floor recovery and fitting-room processes.
• Train, mentor, and coach associates on jcp.com pickup processes and related delivery and return transactions.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods.
• Monitor and share omnichannel and reporting metrics and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Oversee specialty associate training and care/protection plans.
• Manage SET processes through planned floor moves and graphics, and monitor Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; coach in the moment and address performance issues.
• Partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Meet established performance standards, including standards for shrink and safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Plan and prioritize work, delegate effectively, communicate expectations, and pursue continuous improvement.

Benefits

• Medical insurance (if eligible)
• Dental insurance (if eligible)
• Vision insurance (if eligible)
• Term life insurance (if eligible)
• Paid vacation (if eligible)
• Paid holidays (if eligible)
• 401(k) with Company match (if eligible)
• Associate discount on JCPenney merchandise
• Additional compensation for eligible store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed