Sales Floor Supervisor - Westgate Mall

Penney OpCo LLC • Spartanburg, SC

7d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, and training and developing associates to execute sales-building programs.

The role directs customer service and sales activities, resolves customer issues, and ensures associates provide outstanding service. It manages merchandise standards and presentation, including Put to Fixture, SET, visual execution, pricing, signing, recovery, and fitting room processes. The supervisor also oversees omnichannel order processes, associate training for jcp.com pickup procedures, and reporting metrics.

The position drives profitable sales in Fine Jewelry, Mattress, and Window businesses through associate engagement, training, planned floor moves, productivity standards, and merchandising opportunities. It contributes to hiring, develops and coaches associates, addresses performance issues, and meets established standards for shrink, safety, omnichannel, scheduling, associate relations, engagement, customer service, profit, productivity, and attendance.

The role calls for growth mindset, critical thinking, leadership, accountability, excellent implementation, and results orientation. The listed pay range is USD $19.00 to $23.75 per hour.

Responsibilities

• Direct customer service and sales activities in the store and resolve customer issues and concerns.
• Model outstanding customer service, hold the team accountable for service, and listen to customers to resolve problems.
• Schedule staff appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and visual process execution.
• Lead merchandise presentation, planning, and execution, including pricing and signing.
• Promote the company merchandise strategy and identify local sales opportunities.
• Oversee recovery standards for the sales floor and fitting room processes.
• Train, mentor, and coach associates on jcp.com pickup processes and related delivery and return transactions.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods.
• Monitor and share omnichannel and reporting metrics and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Provide specialty associate training and oversee care/protection plans.
• Manage SET processes, planned floor moves, graphics, and Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandising actions to increase rate of sale.
• Oversee defective and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Develop associates, coach in the moment, and address performance issues.
• Consistently meet performance standards, including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Promote teamwork, recognize accomplishments, respect workplace differences, and hold self and others accountable.
• Develop and prioritize plans, delegate work, communicate expectations, and drive continuous improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for eligible store hourly associates scheduled to work on designated holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed