Cashier - Westgate Mall
About The Position
The Cashier is accountable for delivering a positive customer service and sales experience. The role maintains checkout standards, assists with general operations such as Omnichannel, recovery, and inventory, and upholds performance standards related to shrink, safety, and role-specific results. Cashiers greet and assist customers, help resolve problems, and support credit, rewards, and gift card programs. They complete checkout processes, including returns and re-ticketing; maintain checkout signing and merchandising standards; replenish impulse fixtures; and use a Mobile Warrior device with Point of Sale to support line management. The role also assists with Omnichannel tasks, recovery, put-backs, fitting room maintenance, and annual inventory processes as needed. The Cashier supports company shrink and safety initiatives and consistently meets established standards, including those related to iCAP, product and service sales, customer service, profit, productivity, and attendance. Success requires sound decision-making, accountability, effective execution, positive and respectful collaboration, and initiative in improving the customer experience.
Requirements
- Provide great customer service and build positive, inclusive, and respectful relationships.
- Solve problems and make smart decisions that support sales, profit, or customer service.
- Execute work efficiently and effectively and take accountability for actions and outcomes.
- Proactively identify ways to improve the customer experience and take action with energy and urgency.
- Adapt quickly to changing situations with a positive attitude.
Responsibilities
- Greet and assist customers while providing excellent customer service and consistently demonstrating WORTH behaviors.
- Engage customers enthusiastically, help resolve problems, and assist with credit, rewards, and gift card programs.
- Promote Findmore and other programs intended to drive sales and enhance customer service.
- Complete checkout processes, including returns and re-ticketing.
- Assist with signing and merchandising standards at checkout, and stock and merchandise impulse fixtures and replenishment.
- Call proactively for additional checkout assistance when needed.
- Use Point of Sale on a Mobile Warrior device to support line management.
- Assist with Omnichannel efforts as needed.
- Assist with recovery, put-backs, and fitting room maintenance as needed.
- Participate in annual inventory processes.
- Support company shrink and safety initiatives.
- Consistently meet established role performance standards, including standards for iCAP, product and service sales, customer service, profit, productivity, and attendance.
Benefits
- Eligible associates may receive medical, dental, and vision coverage, term life insurance, paid vacation and holidays, and a 401(k) with Company match.
- All associates are eligible for a discount on JCPenney merchandise.
- Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
