Sales Floor Supervisor - Countryside Mall

Penney OpCo LLC • Clearwater, FL

3d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service and profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role directs customer service and sales activities, resolves customer concerns, ensures appropriate staff scheduling, and models outstanding service.

The supervisor leads merchandise presentation and execution, including Put to Fixture, SET, visual standards, pricing, signing, recovery, and fitting-room processes. The role also trains associates in jcp.com pickup procedures and manages Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods, monitoring related metrics and addressing issues.

The position drives sales and operational performance in Fine Jewelry, Mattress, and Window businesses. Responsibilities include specialty associate training, care and protection plans, planned floor moves and graphics, productivity standards, remerchandising, and appropriate handling of defective merchandise and returns to vendor or warehouse. The supervisor also coaches and develops associates, partners with store leaders to source and hire hourly talent, addresses performance concerns, and meets established standards for shrink, safety, omnichannel, scheduling, associate relations, engagement, service, profit, productivity, and attendance.

The role calls for growth mindset, critical thinking, leadership, accountability, excellent implementation, and a results-oriented approach. The listed pay range is USD $22.00 to $27.50 per hour.

Requirements

• Demonstrated customer-service and sales leadership capabilities.
• Ability to lead, engage, teach, train, coach, and develop associates.
• Ability to resolve customer concerns and deliver solutions that meet customer needs.
• Ability to manage merchandise presentation, visual execution, pricing, signing, recovery, and fitting-room standards.
• Ability to manage omnichannel order processes and related reporting and metrics.
• Ability to drive sales and oversee operations in Fine Jewelry, Mattress, and Window specialty businesses.
• Ability to source and hire hourly talent in partnership with store leaders.
• Ability to meet performance standards for shrink, safety, scheduling efficiency, associate relations, engagement, profit, productivity, and attendance.
• Critical-thinking skills, including fact-based analysis, problem understanding, option development, and clear recommendations.
• Leadership skills, including teamwork, accountability, constructive feedback, and coaching.
• Planning, prioritization, delegation, communication, and implementation skills.
• A growth mindset, adaptability to change, and a focus on continuous improvement and results.

Responsibilities

• Direct customer service and sales activities in the store and resolve customer issues and concerns.
• Model outstanding customer service, hold the team accountable for service, and listen to customers to resolve problems.
• Ensure staff is scheduled appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and visual process execution.
• Lead planning and execution of merchandise and visual elements, including pricing and signing.
• Promote the company merchandise strategy and identify local sales opportunities.
• Oversee sales-floor recovery and fitting-room processes, maintaining efficient and clean standards.
• Train, mentor, and coach associates on jcp.com pickup processes and transaction procedures for delivery and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup processes within prescribed time periods.
• Monitor and share omnichannel metrics and reporting, and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Oversee specialty associate training and care and protection plans.
• Manage SET processes through planned floor moves and graphics, and monitor Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective merchandise and return-to-vendor or warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; coach in the moment and address performance issues.
• Partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
• Consistently meet performance standards, including those for shrink, safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Develop and prioritize effective short- and long-range plans, delegate work, communicate expectations, and implement plans efficiently.
• Promote teamwork, recognize accomplishments, respect workplace differences, and hold self and others accountable for performance.

Benefits

• Medical insurance (if eligible)
• Dental insurance (if eligible)
• Vision insurance (if eligible)
• Term life insurance (if eligible)
• Paid vacation (if eligible)
• Paid holidays (if eligible)
• 401(k) with Company match (if eligible)
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed