Sales Floor Supervisor - Potomac Mills Mall

Penney OpCo LLC • Woodbridge, VA

1d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, and training and developing associates to execute sales-building programs.

The role directs in-store customer service and sales activities, resolves customer concerns, and ensures associates provide outstanding service. It oversees merchandise presentation, pricing and signing, visual execution, sales-floor and fitting-room recovery, and local opportunities to support the company’s merchandise strategy.

The supervisor trains associates on jcp.com pickup processes and transaction procedures, and manages Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods. The role monitors omnichannel metrics and takes action to resolve issues.

The position also leads profitable sales growth in Fine Jewelry, Mattress, and Window specialty businesses; supports specialty training and care/protection plans; oversees floor moves, graphics, productivity processes, sell-through opportunities, and defective and return-to-vendor/warehouse activities. The supervisor teaches, trains, and coaches associates, partners with store leadership to source and hire hourly talent, addresses performance issues, and meets established standards for areas including shrink, safety, scheduling, associate relations, engagement, customer service, profit, productivity, and attendance.

Success in the role involves embracing a growth mindset, critical thinking, leadership, accountability, excellent implementation, and results-driven continuous improvement.

Responsibilities

• Direct customer service and sales activities in the store and resolve customer issues and concerns.
• Model outstanding customer service, hold associates accountable for service standards, and listen to customers to resolve problems.
• Schedule staff appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and visual process execution.
• Lead planning and execution of merchandise and visual elements, including pricing and signing.
• Promote the company merchandise strategy and identify local opportunities to drive sales.
• Oversee sales-floor and fitting-room recovery standards, including efficient and clean execution.
• Train, mentor, and coach associates on jcp.com pickup processes and related transaction procedures for deliveries and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods.
• Monitor and share omnichannel and reporting metrics, and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window specialty businesses by leading and engaging associates.
• Lead specialty associate training and care/protection plans.
• Manage SET processes through planned floor moves and graphics, and monitor Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Support associate training and development, coach in the moment, and address performance issues.
• Meet established performance standards, including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Develop and prioritize realistic, effective short- and long-range plans, delegate work, communicate expectations, and implement plans efficiently.
• Foster teamwork, recognize accomplishments, respect workplace differences, and hold self and others accountable for performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed