Sales Floor Assistant - West Towne Mall
About The Position
The Sales Floor Assistant is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales-building programs. The role supports customer service and sales, merchandise placement and replenishment, inventory processes, visual presentation, store recovery and organization, general operations, and company shrink and safety initiatives. Omnichannel duties apply to SVG 2–3 stores only. The role is expected to consistently meet established performance standards, including product and service sales, customer service, profit, productivity, and attendance. JCPenney describes its core competencies for merchandise assistants as Results, Ownership, and Intensity.
Responsibilities
- Model outstanding customer service and hold the team accountable for delivering it; listen to customer concerns and resolve problems, demonstrate WORTH behaviors, and partner with team members when additional support is needed.
- Work with the Merchandise Supervisor to plan upcoming merchandise placement; contribute to merchandise receipt and reverse logistics.
- Assist with inventory processes, including cycle counts, system uploads, stock ledger work, and Radio Frequency Identification scans.
- Contribute to Shoe on Display restocking, including mismates and stockroom organization, and identify replenishment opportunities through the restock program.
- Assist with SET processes, including planning floor moves, placing graphics, and executing visual detailing based on company guidance.
- Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale; help oversee and maintain fitting-room and sales-floor recovery to keep the store clean and organized.
- Contribute to visual elements that support merchandising statements and maintain the stockroom.
- For SVG 2–3 stores, assist with jcp.com orders and aged and undelivered orders or returns as needed; contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
- Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
- Assist with the Defective MTO process, ensuring timely execution to maintain inventory integrity and prevent shrink; participate in annual inventory processes.
- Support company shrink and safety initiatives and meet established performance standards for sales, customer service, profit, productivity, and attendance.
- Lead and engage associates, and train and develop associates.
Benefits
- If eligible, medical, dental, and vision benefits
- Term life insurance
- Paid vacation and holidays for eligible associates
- 401(k) with Company match
- Associate discount on JCPenney merchandise
- Additional compensation for store hourly associates scheduled to work on a designated holiday
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
