Sales Floor Assistant - Sunrise Mall

Penney OpCo LLC • Citrus Heights, CA

7d • Onsite

About The Position

The Sales Floor Assistant is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales-building programs. The role supports customer service and sales, merchandise placement and inventory processes, visual presentation and store recovery, general operations, and company shrink and safety initiatives. Omnichannel duties apply to SVG 2–3 only.

Responsibilities

• Model and hold the team accountable for outstanding customer service; listen to customer issues and resolve problems, demonstrate WORTH behaviors, and partner with team members when additional support is needed.
• Work with the Merchandise Supervisor to plan upcoming merchandise placement; contribute to merchandise receipt and reverse logistics.
• Assist with inventory processes, including cycle counts, system uploads, stock ledger activities, and Radio Frequency Identification (RFID) scans.
• Contribute to Shoe on Display restocking, including mismates and stockroom organization, and identify replenishment opportunities through the restock program.
• Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing according to company guidance.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Help oversee and maintain fitting room and sales floor recovery to ensure a clean, organized store environment; support visual elements that reinforce merchandising statements and maintain the stockroom.
• For SVG 2–3 only, assist with jcp.com orders and aged and undelivered orders or returns as needed; contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
• Assist with the Defective MTO process, ensuring timely and proper execution to protect inventory integrity and prevent shrink.
• Participate in annual inventory processes and support company shrink and safety initiatives.
• Meet established performance standards, including product and service sales, customer service, profit, productivity, and attendance.
• Demonstrate results-oriented problem solving, accountability, cooperation, positive and inclusive relationships, initiative, and urgency.

Benefits

• Medical, dental, and vision benefits, if eligible
• Term life insurance, if eligible
• Paid vacation and holidays, if eligible
• 401(k) with Company match, if eligible
• Associate discount on JCPenney merchandise
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed