Sales Floor Supervisor

TJX • Carmel, IN

4d • Onsite

About The Position

The Sales Floor Supervisor is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively, and supporting teamwork. The role helps deliver an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service.

The Supervisor coordinates truck delivery and merchandise flow to the sales floor, trains and mentors Associates, monitors team productivity, and helps ensure tasks are completed according to the store plan. The role also maintains backroom organization and merchandising standards, supports safety and shrink-reduction efforts, and works with management to address priorities and training needs.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills, with attention to detail.
• Able to multitask.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience and role model exceptional customer service.
• Promote honesty and integrity and maintain confidentiality.
• Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
• Train and mentor Associates on merchandising and processing principles.
• Ensure merchandise is properly tagged, hung, secured, and coded.
• Communicate with the Coordinator on Duty to support the efficient flow of goods to the sales floor.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Monitor team productivity and coach Associates as necessary.
• Organize and rotate back stock for easy replenishment.
• Maintain merchandising philosophy and signage standards.
• Maintain organizational, cleanliness, and recovery standards in the backroom.
• Ensure compliance with recycling and, where applicable, hazardous waste programs.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates who meet service or hours requirements
• Medical, dental, and vision coverage for Associates who meet service or hours requirements
• Health savings account (HSA) for Associates who meet service or hours requirements
• Health care flexible spending account (FSA) for Associates who meet service or hours requirements
• Life insurance for Associates who meet service or hours requirements
• Short- and long-term disability for Associates who meet service or hours requirements
• Paid parental leave for Associates who meet service or hours requirements
• Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed