Sales Floor Supervisor - Inland Center

Penney OpCo LLC • San Bernardino, CA

1d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role directs customer service and sales activities, resolves customer concerns, and ensures staffing supports sales and service.

The supervisor manages merchandise presentation and visual standards, including fixture placement, pricing, signing, floor recovery, and fitting room processes. The role also trains associates on jcp.com pickup processes and oversees Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup workflows within required time periods. It monitors omnichannel metrics and takes action to resolve issues.

The position drives profitable sales in Fine Jewelry, Mattress, and Window businesses; supports specialty associate training and care/protection plans; manages planned floor moves and graphics; and identifies selling and remerchandising opportunities. It also oversees defective merchandise and return-to-vendor or warehouse activities to reduce shrink.

The Sales Floor Supervisor teaches, trains, and coaches associates, partners with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly talent, and addresses performance issues. The role is accountable for established performance standards covering shrink and safety, omnichannel, scheduling efficiency, associate relations and engagement, customer service, profit, productivity, and attendance.

Responsibilities

• Direct customer service and sales activities, resolve customer issues, and model and reinforce outstanding service.
• Ensure staffing is scheduled appropriately to maximize sales and service.
• Manage merchandise standards and execution, including Put to Fixture, SET, visual presentation, pricing, and signing.
• Lead planning and execution of merchandise and visual elements and promote the company merchandise strategy.
• Oversee sales floor recovery and fitting room cleanliness and processes.
• Train, mentor, and coach associates on jcp.com pickup processes and related delivery and return transactions.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup processes within prescribed time periods.
• Monitor and share omnichannel metrics and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses.
• Lead specialty associate training and care/protection plan activities.
• Manage SET processes, planned floor moves, graphics, and Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandising opportunities to increase rate of sale.
• Oversee defective merchandise and return-to-vendor or warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly talent.
• Coach associates in the moment and address performance issues.
• Meet performance standards for shrink and safety, omnichannel, scheduling efficiency, associate relations and engagement, customer service, profit, productivity, and attendance.

Benefits

• Competitive benefits package, if eligible, including medical, dental, and vision coverage.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise for all associates.
• Eligible store hourly associates scheduled to work on designated holidays receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed