Sales Floor Supervisor - Coronado Center

Penney OpCo LLC • Albuquerque, NM

2d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, and training and developing associates to carry out sales-building programs.

The role directs customer service and sales activities, resolves customer concerns, and ensures appropriate staff scheduling. It manages merchandise presentation and visual execution, pricing and signing, sales-floor and fitting-room recovery, and company merchandise strategy. The supervisor also trains associates on jcp.com pickup processes and oversees Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within required time periods.

The supervisor drives profitable sales in Fine Jewelry, Mattress, and Window businesses; supports specialty associate training and care/protection plans; manages floor moves, graphics, and productivity standards; and oversees defective merchandise and return-to-vendor/warehouse processes. The role partners with the Assistant Manager of Merchandise and Customer Experience Supervisor on hourly hiring, develops and coaches associates, addresses performance issues, and meets established standards for shrink, safety, omnichannel, scheduling, associate relations, engagement, customer service, profit, productivity, and attendance.

Responsibilities

• Direct customer service and sales activities, resolve customer issues, model outstanding service, and hold the team accountable for customer-service standards.
• Schedule staff appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution.
• Lead planning and execution of merchandise and visual elements, including pricing and signing.
• Promote the company merchandise strategy and identify local sales opportunities.
• Oversee clean and efficient sales-floor recovery and fitting-room processes.
• Train, mentor, and coach associates on jcp.com pickup processes and transaction procedures for deliveries and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods.
• Monitor and share omnichannel and reporting metrics and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Manage specialty associate training and care/protection plans.
• Manage SET processes, planned floor moves, graphics, and Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective merchandise and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Train, develop, and coach associates, address performance issues, and provide in-the-moment coaching.
• Meet established performance standards for shrink, safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed